Aptive Environmental

Excellent service and very professional technicians. I especially want to recognize Ernesto for going above and beyond. He was extremely thorough both around the exterior of the house and inside as well. My friends and neighbors are always amazed that I’m able to enjoy my patio year round without getting eaten alive by mosquitoes. The difference has been incredible.

I was very happy with this company when I first signed up, but unfortunately the service has gone downhill. I’ve experienced a complete no-show appointment with no phone call, no cancellation notice, and no communication. I waited all day only to finally call customer service myself and be told that the technician was unable to make it. The next available appointment was nearly a month later. When the technician arrived, he only had the exterior service listed on his work order and nothing for the interior. Thankfully, he was professional and accommodating enough to take care of both. In my experience, most technicians would have simply told me to schedule yet another appointment. Customer service is equally frustrating. While the representatives are always polite, every call feels extremely scripted. They repeat everything back word for word and seem unable to move beyond the script, making even simple issues unnecessarily time-consuming. At this point, I would not recommend this company. My advice is to go with a smaller, local provider that values customer service and reliability. I genuinely wish I had never switched.

I felt very comfortable with the technician today. He explained in detail what was being done and how to properly maintain everything. Charles was very professional, knowledgeable, and thorough throughout the entire visit. I would like for him to be my permanent technician whenever possible. Thank you for providing such excellent service.

I’ve had a consistently poor experience with this pest control company, mainly due to communication and scheduling issues. Despite requesting exterior service only, technicians often show up without notice when no one is home, which makes it difficult to manage service properly. The work also feels incomplete, as I’m still seeing spider webs and signs that exterior treatment hasn’t been fully addressed. On top of that, scheduling seems unreliable, with visits happening based on driver availability rather than a set appointment. Overall, the service has not met expectations in terms of consistency, communication, or quality of work.

Every time they came and sprayed, it looked like more roaches and spiders appeared. The last time they came was in March and after that I literally have killed those giant roaches every day and one last night in my room as I was laying to go to bed. Last weekend I had family come for the weekend and there were spiders on the corners of the room killed a couple in my dad's bathroom and mine. They are great when you complain they come and spray again at no extra cost but what's the point if what they are supposed to do does not work which is get rid of the pests. And everything they come is $60 bucks and now that I canceled because they don't work they charged me $199. Their wording "A balance of $199 has been applied for the Initial Discount Reimbursement, as service agreement requirements were not completed." Funny how I don't get to charge them for services not completed. I been using them since Sept. 2025 so it's not like they came once and I'm being unreasonable and not giving time for their work to work.