R.I.G. Construction & Roofing

I hired RIG Roofing to replace two goose neck roof vent penetrations located next to each other on my metal perma tile roof. Once they began the repair, I was told that two 30-foot sections of roof panel would need to be replaced and that the materials would be very expensive. This immediately concerned me because I had repairs completed on these same penetrations a few years ago by another roofing contractor without needing any panel replacement, and those repairs held up with no issues. At that point, I provided RIG Roofing with leftover flashing from the original roof installation in hopes that it could help avoid unnecessary panel replacement costs. Unfortunately, the flashing was never used during the repair process, and it was later missing after their crew left the property. With rainy season approaching, I needed the repairs completed quickly. However, when I inspected the finished work myself, I was shocked by what I found. The repair appeared to consist of substandard door/window caulking around the roof vents along with duct tape. It did not look professionally done and gave me serious concerns about potential long-term roof issues. I contacted the company immediately and requested that the repairs be corrected properly. Although they agreed to address the issue, it took approximately a month before another crew returned to complete the repairs. To their credit, the second crew completed the repairs satisfactorily. However, the overall experience was disappointing and stressful. Had I not personally gotten on the roof to inspect the work, I would never have known the original repair was not completed professionally, potentially leading to future problems. Based on my experience, I would NOT recommend this company. As a company that presents itself as being rooted in Christian values, I was honestly surprised and disappointed by the way this situation was handled from start to finish.

All of my experiences with RIG have been amazing. From the first contact with the office, my conversations with Francisco and Jake, to the installation was unbelievable. They are a great Christian organization from top to bottom.

I’m super happy with my new roof! Ryan (Sackett) provided my estimate and was able to competently answer all of my questions and explain the differences in the available options. Responses were fast and accurate. When the roofers arrived I met with Angel and Aaron who ensured the roof was installed quickly and cleanly- I was very impressed with how clean the roofers left my property. The included wind mitigation report was easy to schedule and a nice bonus to include to (hopefully!) reduce my home insurance along with the new metal roof. Thanks RIG!

We had an incredible experience with RIG Roofing in replacing our residential roof and dock roof. The team provided exceptional customer service from first contact all the way through final inspection. The technicians, sales staff, administrative support, and delivery personnel were friendly, courteous, and professional. This project was a large investment for us, and having a company we can trust to do the work with quality and integrity was paramount to our peace of mind. A huge thank you to Angelina Bowen and Ryan Sackett for their above-and-beyond service during this process.

After the hail storm that hit Highlands County in 2022, I needed to replace my roof. I decided to go with RIG because of all the companies that I received quotes from, they were the most professional and responded to every question that I had. The work was done in a timely, professional manner and I have had several follow-up inspections by them to ensure that the work stays perfect. I would highly recommend RIG Roofing to anyone in need of their services.