Heron Home & Outdoor

Disappointing! Have been with this company a number of years. They apparently were bought out at some point and have new ownership. My lawn began dying from untreated grubs a few months ago. These pics from September 2025. It’s now December 2025 and my lawn looks horrendous. They still bill you the same and I’ve requested new sod in damaged areas no response. Additionally the manager’ who recently called me said to wait to see how my lawn looks in the spring//?. That’s just shy of an almost a year (9 mos) my lawn has looked horrendous even under consistent treatment and proper watering. They should have treated for the grubs without me having to point it out and they are not willing to make it right. Making this review after speaking to the ‘manager’. I just want sod replacement in the damaged areas or bill credit reflecting the amount for me to pay a company to do this service. They have made enough money from me over the years to justify this. I have never complained in the almost 15+ years of using this company on and off (but mostly on).

I hired Heron to care for my newly planted lawn, and after six months, it's now full of weeds. I've sent numerous messages, and no one has resolved anything. The lawn is full of weeds, and there's no grass left in some areas. They're always apologizing that they need to check the irrigation system, which is fine since it's a newly built house. I hope they resolve the problem because I'm throwing my money away

We recently had new sod installed and initially hired another company whose work unfortunately caused significant damage to our lawn. After that experience, we reached out to Heron, and our technician, Patrick Collier, truly exceeded our expectations by bringing our grass back to life. At one point, we genuinely believed the lawn was beyond saving, so we were extremely impressed and grateful for Patrick’s expertise and dedication. Shortly after the lawn recovered, we experienced a cold freeze that caused the grass to die back again. Once more, we thought it was a total loss - but Patrick was able to revive it yet again. Today, our lawn is not only healthy but thriving more than ever. We especially appreciate that Heron maintains consistency with technicians, as it allows Patrick to become familiar with our lawn’s specific needs and patterns. His knowledge, attention to detail, and professionalism are evident in every visit. He consistently takes the time to explain the treatments, what to expect, and how our lawn is progressing, which we truly value. Overall, we could not be more pleased with the level of service we have received. Patrick’s expertise and commitment have made a noticeable difference, and we highly recommend both him and Heron to anyone looking for reliable, high-quality lawn care.

Very disappointed with Heron. Been having this issue for at least 2 months and each time they come out, I get a different story about what is causing the grass to die. Most recently they told me I needed to increase watering because of heat damage. Yesterday I was told it is fungus because of too much water. They also can't get weeds under control.

WARNING!⛔️ This company is completely a fraud. They came to my house to do an inspection and Mr. Christian Rodríguez, a technician from this company Heron, told me that the backflow in my house was damaged and that my sprinkler system wasn't working, all because the pipes in the backflow froze during the winter and my sprinkler system wasn't functioning. When that man told me this, I found it impossible to believe because here in the state of Florida, it doesn't freeze to those levels. That man told me the charge would be $685 for the repair. I was in doubt and called another technician from a different company to verify if this man was telling the truth and it turns out that this man from Heron lied to me. The other person I hired told me that the backflow was fine, that he just took the spring inside and moved it so that it would leak water and seem like it was damaged. Additionally my sprinkler system wasn't damaged; it just had a wire that came loose and he simply fixed it and all my sprinkler started working perfectly. My house is only two years is a New house and this man from HERON wanted to deceive me to charge me all that money. I called the company and reported it. When you are told that the backflow is damaged be very careful because it is simply to deceive you and charge you all that money. This company is terrible, full of deceit and if you don't know about mechanisms, you will obviously be paying that money. But before taking a step consult with other people for a second opinion. This happened to me in the Polk County area where I live. The name of the inspector from HERON is Christian Rodríguez, truly a bad technician and a liar.