Plumbing Solutions of Central Florida, Inc.

Our 13-year-old, 40-gallon water heater was starting to show signs of aging and capacity limitations. After a quick online search for vendors in the area, I came across Plumbing Solutions, a company with plenty of positive reviews. Before calling them, I researched hybrid water heaters that could significantly upgrade our current unit, and I found Bradford White. Bradford White is an American-made water heater that requires a professional installer. Fortunately, Plumbing Solutions was listed as an approved licensed installer, which reinforced my decision to contact them. Within a day, David Pellot (Master Plumber) arrived at our house to discuss options. After about 15 minutes of conversation, we decided to request quotes for the 65-gallon and 80-gallon models from Rheem and Bradford White for comparison. They provided four quotes within a couple of days (possibly sooner, as I had some issues with email). Due to the hybrid water heater, additional PVC drain lines needed to be installed through our exterior concrete wall. The costs for these larger hybrid water heaters, along with labor, were in line with other estimates I had seen in the area. David, with over 45 years of plumbing experience—beginning in New York—impressed me with his confidence in their ability to do the job right. On the morning of the scheduled installation window (8:00 - 10:00 a.m.), Reynaldo Cruz and another gentleman arrived exactly at 8:00 a.m.! I spoke with them briefly and then allowed them to focus on their work. I periodically checked in, both in case they needed anything and out of curiosity. Before long, the new, large 80-gallon Bradford White AeroTherm G2 Hybrid Water Heater was in place, and they were replacing all the visible water lines to better accommodate the much larger unit. The only unforeseen expense was an additional charge for redoing the electrical whip so that it would reach the far right side of the water heater. They did a great job and charged me $150 for that work; I don't remember the exact amount, but an electrician would likely charge more. Total cost was around $6,500, but will last 15-20 years, if not more. After everything was installed, they discussed additional details about the unit, such as how effectively it would remove humid, hot air from the garage during the summer, which essentially cools off the space—awesome! I thanked them for a job well done and commented on how neatly the new lines were installed, which I truly appreciated. It was easy to download the Bradford White app and connect to the unit. Now, we enjoy hotter water that won’t run out during back-to-back usage! Additionally, the Bradford White option ended up being hundreds less than the equivalent Rheem option and is reputed to be the best! And before I forget, the lovely lady who would always answer the phone when I had a question or submitting payment, was always upbeat, patient, and kind! I believe Hannah was her name.

Hate to give less than 4 stars to any company, but this can't be helped. My tech arrived on time and was professional. We looked over the area. I told him I moved my shelves to ensure he had enough room, and he said, "Plenty of room," and everything was good to go. He then drained my old water tank with a hose. He called me out to show me that the new unit was dented and he had to get a new one. When he returned and completed the install, I asked about the expansion tank and the water pan, and he stated I didn't need either. I could understand the water pan, but not the Expansion Tank (which was a level of safety to me). He stated he could go get one from Lowe's; I stated I wanted one from his warehouse, not Lowe's. He made a call and stated he would come back tomorrow to install the Expansion Tank. The next day he returned, and there was minimal communication with me. He just installed the Expansion Tank. I came out and asked about turning the hot water higher, and he stated he couldn't due to safety issues (I understood that) and asked him, with the spout turned toward my cabinets, would I have to move them each time I needed to drain the tank? He stated yes. I would have preferred the tank to be turned in a way that doesn't require moving the shelves, but at this point, I wasn't going to make any more suggestions. I just wanted to get this install completed and find a way to get the Water Heater twisted 20 degrees to make room to connect a hose without moving the shelf. Day one, he placed the old unit draining near the driveway, where, when he moved it to go in the truck, some brownish water stained the driveway, and when he left and returned the next day, the stain was still there. I had to treat the area, scrub with a broom to remove it. I don't interpret this as a reflection of the company or a negative reflection on the installer (he just wasn't the guy for me). Would have like the thermostat turned up to 125 degrees but he stated he couldnt do so. The installer and I didn't see eye to eye, which made for a poor installation experience, with me having to figure out how to correct these issues.

I feel so incredibly lucky to have found this company. I had a nightmare experience with several other companies who broke promises and failed to fix my gas water heater for over ten days. I was beyond frustrated until I luckily found this company. After hearing about my situation, they scheduled an appointment right away. The technician, Ray, was clearly an expert. He was incredibly skilled and professional. What other companies couldn't resolve in 2-3 weeks, Ray finished in less than half a day. I now fully trust this company. I will definitely use them again and will be highly recommending them to all my neighbors. Thank you so much for the excellent service!

Dave and William were right on it - with skill and good cheer. A pleasure to watch them do something they care so much about.

One of the best Plumbing Services I've ever worked with. I had gas run into my kitchen for a gas stove & they were excellent. The job was scheduled & completed within a week. They worked so I wouldn't be without a stove over the weekend. They were on time, quick, and reasonably priced. Will use again if ever need plumbing service.